Shipping Rates & Delivery Times

Once you complete your purchase, we will organise for your order to be dispatched as soon as possible.
Sole Searching ships all deliveries via Australia Post. We will notify you via email when this happens and include a tracking link so you can stay in the loop.

AUSTRALIAN CUSTOMERS
Shipping options are:

Delivery Option

Delivery Time

Orders FLAT RATE

 

Tracking
(via Track Tool)

Standard Delivery
Metropolitan Areas

1 - 3
Business 
Days 

$19.95

 

Y

Standard Delivery
Rural Areas

3 - 5
 Business Days 

$19.95

 

Y


 

       


NEW ZEALAND CUSTOMERS
Shipping options are:

Delivery Option

Delivery Time

Weight

Shipping Fee

Tracking 
(via Track Tool)

Standard Delivery
New Zealand

3 - 5
Business 
Days 

0 - 2 kg

$20.00
flat fee

Y

Express Delivery
New Zealand

2 - 3
 Business Days 

2 - 5 kg

$25.00
flat fee

Y

Express Courier
New Zealand
 
2 - 3
 Business Days
5 kg + $35.00
flat fee
Y

 

INTERNATIONAL - NOT AVAILABLE

DELIVERY TIME
Generally, orders placed before 12:00pm AEST each business day are packed and sent the same day.

Please allow an extra day for shipment if your shipment period encompasses a public holiday.
If you have not received your order within the days specified, please contact our sales department at sales@solesearching.com.au

 

IMPORTANT INFORMATION

  • Orders made on weekends and public holidays will be dispatched the next business day.
  • We start processing and packing your order as speedily as possible after you click 'Buy Now'. This helps us to send your goods quickly but this also means that we're unable to make changes to your order, including delivery address, changing colours and sizes or removing items.
  • Sole Searching is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund
  • Customs, Duties and Taxes - NEW ZEALAND ORDERS
  • Orders to New Zealand greater than NZD$300 will incur customs charges and taxes, including GST. The value these charges apply to, and the charges and taxes are subject to change at any time and neither Sole Searching nor our couriers have control over these charges. Sole Searching will not declare international orders as a "Gift".
  • ​You are wholly liable for the payment of all customs charges and taxes.
  • Delivery charges are non-refundable unless the order contained faulty items. 
  • Sole Searching is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

     

TRACKING YOUR ORDER

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel. Instructions on tracking your parcel will be on the shipping notification.

You can also track your delivery on our website using our tracking tool.